For the sake of your comfort, we are constantly improving our service so that the purchase process in our online store is convenient and does not take much time. You can place an order at any time of the day that is convenient for you, but processing is carried out from 9.00 to 21.00 Kyiv time if it requires human intervention.
How to buy images?
- a) If you have already registered on our site and belong to a group that is assigned a discount, make sure that you are logged in on the site before adding items to the cart. Otherwise, you can skip this step. To authorize follow the link and enter your email and password. If you are logged in then at the top of the site you will see something like
- b) Add items to your shopping cart and go to it. Here you will see the entire list, the total cost, discount, available promo codes, you can delete some items, empty the entire cart, activate the promo code. It is worth noting that you cannot add the same image to the basket several times, since this makes no sense. If you have purchased any of the images before, you will see information about it. After you have made sure that the cart is correct, proceed to checkout by clicking on the "Checkout" button;
- c) Customer details. If you are not logged in yet, you must enter your email. Then the system will check if the user with such email exists. If yes - then you will need to enter your password, otherwise - enter all the necessary data for the new user;
- d) Payment method. Select the appropriate payment method from the list. If you have enough funds on your balance, you can use this method, it does not require confirmation from our side and is instant. If you have chosen the automatic payment method Fondy, then you will be redirected to the payment service page and you will need to enter your card details (number, issue date and CVV). If you choose a manual payment method, then the order will be created in the "Payment expected" status, you can view it in your personal account, but you need to make the payment manually using your bank's website or application;
- e) When can I download the images? As long as the order status is "Payment expected", the download links are inactive. Pay it manually or wait for a response from Fondy if this method was chosen (all notifications from it are sent to the mail)
- f) I have already paid, but the order is still inactive. Go to the order in your account and confirm the payment, there will be a corresponding button or write to us in the messenger;
- Payment from personal balance
- Payments by Visa/Mastercard card
As soon as the order receives the status "Fully paid", you will be able to download the images in the letter or in the details of the order in your account.
Exchange and refund
All products in our store are digital files, but they are also subject to exchange or refund within 14 days, in accordance with the Law of Ukraine "On Consumer Rights Protection" if the product does not match the description. To exchange products or return funds, the following conditions must be met:
- the product was purchased by mistake, but was not downloaded (each product has a download counter);
- the product was purchased, downloaded, but it does not match the description or does not open with a graphic program (you must provide a brief description or data about the OS and graphic program);
- no more than 14 days have passed since the payment for the goods;
Terms of our products
- images are sold without a license, this is primarily due to the fact that the original files were obtained from different sources. Therefore, before using them in replication, we strongly recommend that you consult with lawyers;
- each product you buy is a file (raster format - tif, vector format - cdr/ai, set of files - zip archive);
- tif files were created in Adobe Photoshop CS6 and most of them contain Smart Objects, see adobe site. Theoretically, the concept of a smart object was introduced starting with version CS2, but in case of incompatibility of versions or problems when opening a file, you will need to use a later version;
- many images use the fonts you need to work, they are available for download in the Download section;